Privacy Policy

Company Name: Zhengzhou Qingyao Zhihé Technology Co., Ltd.
Email: service@zovelyna.com

Last Updated: August 11, 2026

1. Introduction

This Privacy Policy explains how Zovelyna™, operated by Zhengzhou Qingyao Zhihé Technology Co., Ltd., collects, uses, discloses, and protects personal information when you visit our online store, place an order, create an account, subscribe to communications, or contact customer service.

In this policy, “Zovelyna,” “we,” “us,” and “our” refer to Zhengzhou Qingyao Zhihé Technology Co., Ltd. “Services” refers to our website, online store, checkout functions, customer support, products, and related features.

By using the Services, you acknowledge the data practices described in this Privacy Policy. If you do not agree with this policy, please discontinue use of the Services.

2. Personal Information We Collect

The information we collect depends on how you interact with our store.

Information You Provide Directly

We may collect information when you:

• Place or attempt to place an order

• Create or manage a customer account

• Subscribe to email communications

• Submit a product review

• Participate in a promotion or survey

• Request a return or refund

• Contact customer service

This information may include:

• Name

• Email address

• Telephone number

• Shipping and billing address

• Account login details

• Order history

• Product preferences

• Customer-service messages

• Review content and uploaded photographs

• Return and refund information

Order and Payment Information

When you make a purchase, payment information is submitted to Shopify, PayPal, card networks, banks, or other authorized payment providers.

We may receive limited payment-related details, such as:

• Payment status

• Payment method type

• Billing address

• Transaction identifier

• The final digits of a payment card

• Fraud-screening results

Zovelyna does not directly store complete credit or debit card numbers.

Device and Usage Information

When you access the Services, we and our technology providers may automatically collect:

• IP address

• Browser and device type

• Operating system

• Device identifiers

• General location derived from an IP address

• Referring pages or websites

• Pages viewed and links selected

• Shopping-cart activity

• Search activity

• Checkout interactions

• Date and time of visits

• Cookie and advertising identifiers

• Information about how you interact with emails or advertisements

Information Received From Other Sources

We may receive information from companies that help us operate our store, including:

• Shopify

• Payment processors

• Shipping and fulfillment providers

• Fraud-prevention services

• Analytics providers

• Advertising and marketing platforms

• Customer-support applications

• Social media services

For example, a delivery provider may send us updated shipping information, while an advertising platform may provide information about how a campaign performed.

3. How We Use Personal Information

We may use personal information for the following purposes:

Processing Orders

• Confirming and processing purchases

• Authorizing payments

• Preparing products for shipment

• Providing delivery and tracking updates

• Managing returns, exchanges, and refunds

• Sending transaction-related communications

Operating the Store

• Creating and maintaining customer accounts

• Saving shopping-cart preferences

• Providing website features

• Maintaining store records

• Improving website navigation and performance

• Understanding which products and pages interest visitors

Customer Service

• Responding to questions

• Investigating delivery or product concerns

• Verifying order information

• Handling warranty, return, and refund requests

• Maintaining records of customer communications

Security and Fraud Prevention

• Confirming account and transaction activity

• Detecting suspicious or unauthorized purchases

• Protecting customer accounts

• Preventing misuse of the website

• Enforcing our policies and Terms of Service

Marketing and Advertising

Where permitted, we may use personal information to:

• Send promotional emails if you have subscribed

• Recommend products that may interest you

• Measure advertising performance

• Build or evaluate advertising audiences

• Display advertisements on other websites or platforms

• Understand interactions across devices, websites, or services

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in the message.

Legal and Business Purposes

We may also use information to:

• Meet accounting, tax, and recordkeeping obligations

• Respond to lawful requests from authorities

• Establish, exercise, or defend legal claims

• Enforce agreements and store policies

• Conduct audits and internal reviews

• Support a merger, financing, restructuring, or business transfer

4. Legal Bases for Processing

Where laws such as the UK GDPR or European Economic Area GDPR apply, we process personal information under one or more of the following legal bases:

• Contract: Processing is necessary to accept, fulfill, or support your order.

• Legitimate Interests: Processing supports store security, fraud prevention, customer service, website improvement, and business operations.

• Consent: You have agreed to certain marketing, advertising, or cookie activities.

• Legal Obligation: Processing is required to comply with tax, accounting, regulatory, or legal requirements.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing completed before consent was withdrawn.

5. Cookies and Similar Technologies

We use cookies, pixels, tags, software development tools, local storage, and similar technologies to operate and understand the Services.

These technologies may support:

Essential Functions

These technologies enable features such as:

• Shopping carts

• Checkout

• Account login

• Security controls

• Payment processing

• Privacy preference storage

Disabling essential technologies may prevent parts of the store from functioning.

Performance and Analytics

These tools help us understand:

• How visitors navigate the website

• Which pages and products receive attention

• Whether technical errors occur

• How store features perform

Functional Preferences

These technologies may remember choices such as your region, language, account settings, or previously viewed products.

Advertising and Marketing

If enabled and permitted, advertising technologies may collect information about your browsing activity to measure campaigns or present advertisements based on your interests.

You can manage eligible cookie categories through our cookie banner or privacy preference controls where available. Browser settings may also allow you to block or delete cookies, although doing so can affect website functionality.

For information about technologies used by Shopify, please review the Shopify Cookie Policy.

6. How We Disclose Personal Information

We may disclose personal information to parties that perform services for us or help complete your transaction.

Ecommerce Platform

Our store is hosted through Shopify. Shopify processes information necessary to provide storefront, checkout, account, analytics, security, and ecommerce services.

You can learn more through the Shopify Consumer Privacy Policy.

Payment Providers

Payment processors, banks, card networks, and fraud-prevention providers may receive information needed to authorize and secure transactions.

Shipping and Fulfillment Providers

We may provide your name, address, telephone number, email address, order details, and delivery instructions to warehouses, logistics partners, customs representatives, and carriers.

Business Service Providers

Information may be disclosed to providers supporting:

• Website hosting

• Customer support

• Email delivery

• Data storage

• Analytics

• Accounting

• Information security

• Fraud detection

• Product reviews

• Store administration

These providers are permitted to process information for authorized business purposes and subject to applicable contractual or legal obligations.

Advertising and Analytics Partners

If advertising or analytics tools are enabled, certain partners may receive online identifiers, device information, shopping activity, or interaction data.

Depending on applicable law, these disclosures may be considered “selling,” “sharing,” or processing for targeted advertising even when no money is exchanged for the information.

Zovelyna does not sell personal information in exchange for direct monetary payment. You may still have the right to opt out of advertising-related disclosures as described below.

Legal Disclosures

We may disclose information if reasonably necessary to:

• Follow applicable laws or legal procedures

• Respond to a valid government or regulatory request

• Protect the rights, property, or security of customers or our business

• Investigate suspected fraud or unlawful activity

• Enforce our Terms of Service

• Defend against legal claims

Business Transactions

Personal information may be transferred as part of a merger, acquisition, financing, restructuring, asset sale, or similar business transaction. Where required, we will provide notice or take other legally required steps.

7. Targeted Advertising and Privacy Choices

Some advertising partners may use cookies or similar technologies to understand activity across websites and provide interest-based advertisements.

Under certain U.S. state privacy laws, this activity may qualify as:

• Sale of personal information

• Sharing of personal information

• Targeted advertising

Where applicable, you may opt out through our Your Privacy Choices or data-sharing opt-out page. You may also contact us at service@zovelyna.com.

Where required by applicable law and supported by our configured privacy technology, we process recognized Global Privacy Control (GPC) signals as an opt-out request for the browser and device sending the signal.

Traditional “Do Not Track” browser signals do not operate under a single universally accepted standard. We therefore respond to legally recognized opt-out preference signals, such as GPC, where applicable, rather than making a general promise regarding every DNT signal.

8. Your Privacy Rights

Depending on where you live and subject to legal exceptions, you may have the right to:

• Request access to personal information we maintain about you

• Request correction of inaccurate information

• Request deletion of eligible personal information

• Obtain a portable copy of certain information

• Restrict or object to certain processing

• Withdraw consent

• Opt out of targeted advertising

• Opt out of the sale or sharing of personal information

• Appeal a decision concerning a privacy request

• Receive equal service without unlawful discrimination for exercising privacy rights

• Submit a complaint to an appropriate data-protection authority

To submit a request, email service@zovelyna.com with the subject line Privacy Request.

Please describe the request and provide enough information for us to identify the relevant account or transaction. We may need to verify your identity before completing the request. Verification information will only be used to process and secure the request.

An authorized agent may submit a request where permitted by law. We may require evidence of the agent’s authority and may ask the customer to confirm the request directly.

Some information may be retained where necessary to complete transactions, detect fraud, maintain records, comply with legal obligations, or exercise legal rights.

9. Additional Notice for U.S. Residents

Residents of certain U.S. states may have additional rights regarding access, correction, deletion, portability, targeted advertising, and the sale or sharing of personal information.

During the preceding 12 months, depending on how you interacted with the Services, we may have collected the following categories:

• Identifiers and contact information

• Customer and transaction records

• Payment-related information

• Internet or electronic activity

• General location information

• Commercial preferences and purchase history

• Communications and customer-service records

• Inferences based on shopping activity

We may disclose these categories to service providers, payment processors, fulfillment partners, Shopify, analytics providers, advertising partners, professional advisers, or government authorities for the purposes described in this policy.

We do not knowingly sell or share the personal information of consumers under 16 for targeted advertising.

10. International Data Transfers

Zovelyna operates with service providers and fulfillment partners located in multiple countries. Personal information may therefore be processed outside the country or region where you live.

Privacy and data-protection laws in those locations may differ from those in your jurisdiction. Where required, we use recognized contractual or legal mechanisms intended to support lawful international transfers.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Retention periods may depend on:

• Whether you maintain an account

• The status of an order or customer-service request

• Tax and accounting requirements

• Fraud-prevention needs

• Contractual obligations

• Applicable limitation periods

• Legal or regulatory requirements

When information is no longer required, we may delete, anonymize, or securely isolate it, subject to technical and legal limitations.

12. Information Security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information from unauthorized access, alteration, disclosure, loss, or misuse.

Measures may include:

• Encrypted transmission

• Access restrictions

• Account authentication

• Service-provider controls

• Fraud-monitoring systems

• Security reviews

No website, database, transmission method, or storage system can be guaranteed completely secure. You are responsible for using a secure password and protecting your account credentials.

If a personal-data incident occurs, we will investigate and provide notices to affected individuals or authorities when and within the period required by applicable law.

13. Children’s Privacy

The Services are intended for a general audience and are not directed to children under 13.

We do not knowingly collect personal information directly from children under 13. If you believe a child has submitted personal information to us, contact service@zovelyna.com so that we can review the matter and take appropriate action.

A parent or legal guardian may contact us regarding information believed to have been submitted by a child.

14. Email and Marketing Communications

We may send order confirmations, shipping notices, account messages, policy updates, and other service-related communications when necessary to manage your transaction or account.

Promotional communications are sent where permitted by law. Marketing emails will identify the sender and include an unsubscribe option.

After an unsubscribe request, we may retain limited information needed to record the preference. You may continue to receive non-promotional messages relating to orders, account security, returns, or customer-service requests.

15. Third-Party Websites

Our website may link to websites, applications, or services operated by other organizations.

Their privacy practices are governed by their own policies. We do not control and are not responsible for the privacy, security, availability, or content of independent third-party services.

We encourage you to review the privacy notice of any external service before submitting personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, technology, service providers, or legal obligations change.

The revised version will be posted on this page with a new “Last Updated” date. If required by law, we will provide additional notice or request consent before a material change becomes effective.

17. Contact Us

Questions, concerns, and privacy requests may be submitted to:

Zovelyna™
Legal Company: Zhengzhou Qingyao Zhihé Technology Co., Ltd.
Email: service@zovelyna.com
Customer Care Hours: Monday–Friday, 9:00 AM–6:00 PM EST