Return and Refund Policy

Company Name: Zhengzhou Qingyao Zhihé Technology Co., Ltd.
Email: service@zovelyna.com

This Return and Refund Policy describes how Zovelyna™ reviews return requests, product concerns, exchanges, and refunds.

1. Return Request Period

A return may be requested within 30 days after the order is delivered.

To qualify under our standard return policy, the product must:

• Be unused and in substantially the same condition as delivered

• Include its original packaging, instructions, accessories, and components

• Have any original labels or tags attached, where applicable

• Show no signs of installation, modification, misuse, or customer-caused damage

• Be accompanied by an order number or other proof of purchase

Receiving authorization is required before sending a product back.

2. Requesting a Return

To begin the return process, email:

service@zovelyna.com

Please include:

• Your full name

• Order number

• Product name

• Reason for the return

• Photographs, if the item is damaged, incorrect, or has a product issue

Our customer care team will review the request and provide the applicable return instructions. If approved, you will receive the authorized return destination and information about any return label or shipping cost.

Products returned without prior approval may not be accepted or connected to the correct order.

3. Return Shipping Costs

For a standard change-of-mind return, the customer may be responsible for return postage unless otherwise stated in the return instructions or required by applicable law.

If we confirm that the product was damaged during delivery, materially defective upon arrival, or different from the item ordered, Zovelyna will provide an appropriate resolution and cover eligible return shipping costs.

Original shipping charges are generally not refundable unless the return results from an error on our part or applicable law requires otherwise.

4. Damaged, Incorrect, or Incomplete Orders

Please examine the package and product shortly after delivery.

For visible shipping damage, an incorrect item, or missing components, contact us within 72 hours of delivery and provide:

• The order number

• Photographs of the product

• Photographs of the external package

• A description of the concern

• A photograph of the shipping label, if requested

Keep the product, packaging, and included components until the review is completed. Depending on the circumstances, we may offer replacement parts, a replacement product, a return, or a refund.

The 72-hour reporting period for visible delivery issues does not limit any mandatory rights that apply to defective goods under local law.

5. Products That Cannot Be Returned

We may be unable to accept returns for:

• Products made to order or personalized for the customer

• Gift cards

• Items clearly identified as final sale before purchase

• Products altered, installed, or damaged after delivery

• Items missing packaging, accessories, instructions, or components

• Products showing use beyond what is reasonably necessary to inspect them

• Items restricted from return under applicable transportation or legal requirements

Contact us before returning an item if you are uncertain about its eligibility.

6. Exchanges

We do not process direct product exchanges through a single transaction.

To select a different product, color, or variation:

1. Request a return for the original item.

2. Wait for the return instructions and approval.

3. Place a separate order for the desired replacement.

Product availability and prices may change before the new order is submitted.

7. European Union Withdrawal Rights

Where European Union consumer law applies to an eligible online purchase, the customer generally has 14 days from delivery to withdraw from the purchase without providing a reason.

The customer must notify us within the applicable withdrawal period. Returned goods should include their original components and should not show handling beyond what is reasonably necessary to examine their nature, characteristics, and operation.

Unless Zovelyna agrees to cover the expense or applicable law requires otherwise, the customer may be responsible for direct return shipping costs. Certain categories of goods may be excluded from the statutory withdrawal right.

Nothing in this policy limits mandatory consumer rights available under applicable law.

8. Return Inspection

After the return reaches the authorized facility, we will examine the product and confirm whether it meets the applicable return conditions.

We will notify you by email when:

• The return has been received

• The inspection has been completed

• The refund has been approved or declined

• Additional information is required

A reduction in the refund amount may apply where permitted by law if the product has lost value because of handling beyond what is necessary to inspect it.

9. Refund Processing

Approved refunds are issued to the original payment method.

Please allow up to 10 business days for the refund to be submitted after approval. Your bank, card issuer, or payment provider may require additional time to display the amount in your account.

Shipping charges, return postage, customs duties, and related fees are not refunded unless stated otherwise in this policy or required by applicable law.

If more than 15 business days have passed since you received refund approval, contact us at service@zovelyna.com.

10. Return Destination

Do not send returns to the company’s administrative or contact location without authorization.

The correct return destination depends on the product and fulfillment location. We will provide the applicable address after the return request has been reviewed and approved.

Zovelyna is not responsible for products sent to an unauthorized or incorrect address.

11. Contact Information

Company: Zhengzhou Qingyao Zhihé Technology Co., Ltd.
Email: service@zovelyna.com
Customer Care Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)

Please include your order number in all return and refund correspondence.