Shipping Policy

Company Name: Zhengzhou Qingyao Zhihé Technology Co., Ltd.
Email: service@zovelyna.com

This Shipping Policy explains how Zovelyna™ prepares, dispatches, tracks, and delivers customer orders. Please review the information below before completing your purchase.

Zovelyna offers smart living products for modern household routines. Orders may be dispatched from different fulfillment locations depending on product availability and the customer’s delivery destination.

1. Order Preparation

Orders generally require 2–4 business days for payment confirmation, item verification, packaging, and shipment preparation.

During holidays, promotional events, and other high-volume periods, preparation may require up to 5 business days.

Business days are Monday through Friday and exclude public holidays. The preparation period is separate from the estimated delivery time.

2. Shipping Fee

A flat shipping fee of $5.99 USD applies to each order, regardless of the available delivery destination.

The applicable shipping charge will be displayed during checkout before payment is submitted.

3. Estimated Delivery Time

Delivery estimates begin after the order has been dispatched.

These timeframes are estimates rather than guaranteed arrival dates. Carrier operations, customs inspections, severe weather, regional holidays, and local delivery conditions may affect transit time.

4. Shipment Confirmation and Tracking

A shipment confirmation email will be sent after the order leaves the fulfillment location. This message will include the available tracking number and carrier information.

Please allow 1–3 business days for the carrier’s tracking page to display its first update. A temporary lack of tracking activity does not necessarily mean that the shipment has stopped moving.

Tracking information may also update less frequently while a parcel is traveling between international or regional facilities.

5. International Duties and Taxes

International packages may be shipped with import duties and taxes unpaid.

Any customs duty, import tax, brokerage charge, or similar fee assessed by the destination country is the customer’s responsibility. These charges are not included in the item price or the $5.99 shipping fee.

Zovelyna does not control local customs decisions or the time required for customs clearance. Customers may wish to consult their local customs authority before ordering if they need information about possible import charges.

6. Address Changes and Cancellations

To request an address correction or order cancellation, contact us within 12 hours of placing the order:

service@zovelyna.com

Please include your order number and the requested change in your message.

We will review requests received within this period, but a change cannot be completed after the order has entered fulfillment or been transferred to the shipping carrier.

Customers are responsible for checking the delivery address before submitting an order.

7. Delayed Shipments

A shipment may occasionally arrive later than the estimated timeframe because of carrier volume, transportation interruptions, customs processing, or regional delivery conditions.

If your tracking information has not changed for an extended period, please email us with your order number. Our customer care team will review the available shipment details and assist with the next step.

8. Packages Lost in Transit

If the shipping carrier officially confirms that a package was lost during transit, Zovelyna will arrange a replacement at no additional product or shipping charge.

A parcel shown as delivered by the carrier is not automatically classified as lost in transit. If tracking displays a delivered status but the package cannot be located, please check:

• Around the delivery entrance and other parcel locations

• With household members, neighbors, or building management

• With the local carrier office responsible for final delivery

Contact us afterward if additional assistance is required.

9. Items Damaged During Delivery

If an item arrives with shipping-related damage, email us within 72 hours of delivery at service@zovelyna.com.

Please provide:

• Your order number

• A clear photograph of the item

• A photograph of the external shipping package

• A brief description of the damage

After the submitted information is reviewed, we will arrange an eligible replacement without an additional charge.

Please retain the item and its original packaging until our customer care team has completed the review.

10. Separate Shipments

Orders containing multiple products may be delivered in separate parcels. When this occurs, each package may receive an individual tracking number and arrive on a different date.

Separate delivery does not result in an additional shipping fee beyond the amount displayed during checkout.

11. Customer Care

For shipping questions, tracking assistance, address-change requests, or delivery concerns, contact:

Company: Zhengzhou Qingyao Zhihé Technology Co., Ltd.
Email: service@zovelyna.com
Customer Care Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)

Including your order number in your message will help us locate the relevant shipment information more efficiently.